Refund on sms credits
We will give refund in terms of sms credits on following conditions (must be approved by our technical staff):
(i) SMS not delivered to destination mobile number due to problems at our end and sms credits deducted from customer account.
(ii) SMS credits deducted wrongly from customer account (very rare case).
Refund on transactions
We will give refund on transactions in which your source of funding (credit card/debit card/bank account, etc) are charged but you do not get fund in your jolo wallet. But if your source of funding is not charged and no fund is added then no refund can be issued.
We settle all the transactions which were failed or you do not get fund within 24 hours automatically. There is no need to call or email us for the same. In case you do not get refund within 24 hours then you can email us on firstname.lastname@example.org or call us.
Cancellation and refund on plans
All annual charges paid for a plan are non-refundable charges. There is no refund on cancellation/suspension/termination of plan purchased.